End-to-end IT support delivered by senior engineers for professional services firms across the DMV.
What firms run into when their IT support stops working.
The ticket gets logged, and a generic reply arrives hours later. By the time someone competent looks at it, the team has already worked around the problem.
One IT person covering fifty-plus users, with tickets piling up faster than they can be cleared. The strategic work never gets started because the day-to-day takes everything.
Every new hire and every new tool adds to the IT spend. Nobody’s quite sure what’s worth keeping, what could be cut, or what’s quietly being paid for twice.
What worked when the firm was small doesn’t work now. Patches stack on patches, and nobody owns the bigger picture.
Average ticket response time of 15 minutes or less, with senior engineers handling triage rather than scripts.
The engineers you meet at scoping are the same people you work with through every ticket, with the founder available when something needs leadership-level attention.
A single monthly cost that includes moves, adds, changes, and out-of-hours support, with no surprise charges between invoices.
Familiar with legal, accounting, financial, and pharma firms across Virginia, Maryland, and Washington D.C.
Most MSPs route problems through tiers. With us, the person you talk to is usually the person who can fix it.
30 days of IT support with 100% of your fees refunded if the team isn't delivering what we promised.
“From the very start of our partnership, they have consistently delivered outstanding, professional, and timely data security and tech support services.
Their proactive approach to helping us set up and maintain our data security measures has been a game-changer for our firm.”
Day-to-day support delivered remotely or in person, depending on what the issue calls for. Most tickets get resolved remotely within minutes, with site visits scheduled when the work needs hands-on attention. Engineers based out of our Vienna and Arlington offices are on-site at most DMV firms within an hour of a request.
For firms with an internal IT team that needs more capacity, we work alongside your existing staff rather than replacing them. The internal team keeps ownership of the strategic work, with BASE handling the day-to-day support, specialist tasks, or coverage during gaps. Most co-managed engagements scale up or down as the internal team’s needs change.
Most IT problems we fix, your team never sees. Continuous monitoring catches issues before they reach users, and scheduled maintenance keeps systems running rather than waiting for them to break. Patches, updates, and configuration changes happen in scheduled windows, not when something fails.
IT support that doesn’t end at the ticket. We train teams on the tools they use every day, with security practices and workflow shortcuts built into the same training. Most engagements include user training as part of onboarding and as a continuous part of ongoing support.
Senior IT leadership for firms that don’t yet need a full-time CIO or IT director. We manage your vendor relationships and represent IT in leadership conversations, so strategic decisions get made with technology context. The firm gets senior IT thinking without the cost of a full-time hire.
Four stages, from onboarding to steady state.
We document your environment and meet your team. By the end of week two, the support relationship is fully operational with clear escalation paths and known contacts on both sides.
The most pressing issues get resolved first. Recurring problems get diagnosed at the root, not just patched at the surface. By the end of month one, you can tell whether the engagement is the right fit.
With the urgent work cleared, we identify what’s missing or oversized in the setup. The IT environment gets refined to match how the firm actually works, with quarterly reviews surfacing what to address next.
The relationship moves into ongoing operation. The team’s context on your business deepens with every quarter, and the work gets more aligned with where the firm is going.
Managed IT Services Can Cut IT Costs by 40% and Boost Efficiency by 50-60%.
Discover how the right IT partner can transform your business!
