Retain control with less effort by working with a provider trusted by 98% of clients to manage systems, users, and updates without disruption.
Cut wait times to 15 minutes or less during business hours by choosing a provider structured for real-time support execution.
Avoid weekend chaos with 24/7 system monitoring that prevents network breakdowns and catches threats even while your team is offline.
Eliminate after-hours panic through an emergency response guarantee of 1 hour or less, no matter the time, issue, or user urgency.
Be fully onboarded in 30 days via a proven 5-phase process built to streamline migration and reduce delays during early operations.
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
We eliminate the need for constant ticket submissions by fixing issues at the root. You won’t need to keep chasing the same glitch or asking the same questions. Our team documents and resolves once—for good.
We remove guesswork from budgeting with clearly outlined support tiers. Our pricing structure means no billing surprises and no paying for extras you don’t need. Just the right fit for your size and goals.
We build systems that stay functional under pressure. Whether you’re scaling or just want fewer IT disruptions, we keep your environment stable, secure, and responsive, even during spikes or updates.
Simplify IT operations with all-in-one support, security, and systems management tailored to your business.
Resolve issues fast with 24/7 helpdesk coverage and local techs who know your systems and respond within minutes.
Protect your business with advanced threat detection, SOC services, and ransomware prevention built for growth.
Plan smarter with expert-led IT roadmapping, budgeting, and virtual CIO guidance for long-term success.
Move to the cloud with expert setup, full support, and secure migration tailored to your infrastructure.
Optimize your network with expert design, structured cabling, monitoring, and managed network security.
Secure every device with automated patching, antivirus, MFA, and remote protections for hybrid teams.
Stay prepared with reliable backup, disaster recovery, and continuity planning that keeps you online.
Streamline tech purchases with vendor management, asset tracking, and lifecycle support in one place.
Your team can’t afford to wait when systems go down.12% of users expect a response within 15 minutes or less. That’s why our clients get access to a dedicated IT team that answers most tickets in under 15 minutes during business hours.
We don’t offer generic support queues or long wait times. Instead, we deliver full-service IT, monitoring, support, strategy, and cybersecurity, tailored to your business.
Many SMBs struggle with slow IT responses. Our clients don’t. From 24/7 monitoring to clear ticket ownership, we prioritize performance and transparency at every step.
With our 5-phase onboarding and 100% satisfaction guarantee, you can count on a partner who’s structured for results.
Get proactive IT support that prevents downtime, boosts productivity, and frees up your team to focus on growth.
We don’t believe in one-size-fits-all service. We have designed our three service levels, Basic, Essentials, and Complete, to meet your business where it is today, with the flexibility to evolve as your needs change.
During onboarding, we go through a structured five-phase process to understand how your business operates, what technology challenges you face, and where you want to grow. This lets us recommend only what’s useful to you, not what’s trendy or unnecessary. We adjust everything, from how we support your staff to which tools we implement, based on your goals, operations, and compliance needs.
Yes. Over half of our clients are law firms, so we’re familiar with the software, compliance, and data protection requirements legal practices deal with. We understand how critical uptime is during litigation or client communication, and we help support those priorities with responsive service and consistent security.
We also take care to ensure your document management systems, case management tools, and communication platforms are properly integrated and well supported. That’s why so many firms trust us to manage their systems while they focus on serving clients.
Emergencies can happen anytime, and our goal is to help you recover quickly and minimize disruption. We guarantee a one-hour or less emergency response window during business hours. Our team is experienced in identifying the root of problems fast and guiding you through next steps.
Whether it’s a network outage, hardware failure, or security issue, we follow clear procedures to contain problems and restore operations. Plus, with ongoing system monitoring, we often catch and resolve potential issues before they impact your business.
Yes. You won’t be passed from person to person or left repeating yourself. We assign experienced professionals who stay familiar with your account, and we make sure you have consistent contact with leadership when needed. We’re a locally based business that values relationships.
Whether you’re reaching out with a concern or we’re meeting for a quarterly review, we make time to understand how your business is evolving so we can adjust our services to support it.
Security is baked into every level of service we offer. While not every business needs the same level of cybersecurity, we maintain consistent protections across all service tiers so no one is left exposed. That means you’ll always have core security safeguards like 24/7 monitoring, protection against common threats, and best-practice system configurations.
We simplify security by helping you understand the risks that apply to your industry, and then quietly manage the tools and checks that help keep you compliant and protected.
Improve your IT performance with our 15-minute average response time through business-hours rapid support.
Rely on consistent service built for small businesses with custom packages for 10 to 100 workstations designed around your goals.
Minimize risk from day one with our 100% satisfaction guarantee backed by a 30-day full refund if you’re not fully satisfied.
Strengthen your security posture with 24/7 system monitoring included in every service level for constant visibility.
Make informed decisions with quarterly technology business reviews that align your IT with your business roadmap.
Managed IT in Arlington