Customized service levels give every client tailored solutions that align with business goals.
Strong security focus delivers consistent protection across all packages for peace of mind.
Local IT expertise ensures businesses receive knowledgeable guidance rooted in Washington, DC.
Rapid customer service responds quickly, minimizing downtime and maximizing productivity.
Client-centric approach guarantees quarterly reviews aligning technology with evolving company objectives.
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
We don’t just fix problems; we deliver IT support that aligns with your business goals, keeping operations efficient, secure, and prepared for future challenges.
We align IT decisions with business goals, helping you cut costs, improve efficiency, and plan confidently for growth.
From network design to troubleshooting, we maintain systems that keep your workforce productive and operations running without interruption.
We identify vulnerabilities early, apply preventative measures, and minimize disruptions that can impact productivity, compliance, or client trust.
Your employees deserve personalized support, not long waits or scripted responses. With our IT support in Washington, DC, your team gains access to a responsive helpdesk during business hours, ensuring technical challenges don’t become daily roadblocks. Instead of wrestling with tech frustrations, staff can stay focused on meaningful work.
We focus on quick issue resolution and eliminating recurring problems at the source. By addressing root causes rather than applying temporary fixes, we help maintain consistent workflows and reduce downtime. Smooth operations become the standard, not the struggle.
Behind every interaction is a team of experienced professionals with a client-first approach. Our goal is to provide dependable assistance that prioritizes productivity. With us, your business isn’t slowed by avoidable IT distractions – it’s supported by solutions that keep everything moving forward.
There are times when remote troubleshooting simply isn’t enough. That’s when our local IT support technicians step in with onsite assistance to handle issues that require a hands-on approach. This ensures problems are resolved more efficiently and disruptions to your business are kept to a minimum.
By providing in-person expertise, we address complex technical challenges directly at your office. This not only speeds up resolution but also gives your team confidence knowing support is available face-to-face whenever it’s required.
For small and midsize businesses, this means more than just technical help: it’s about having a reliable partner close by. With a local presence, you gain continuity, responsiveness, and the assurance that your business is never left on its own when challenges arise.
IT support should be proactive, not reactive. Our monitoring services provide constant oversight of your systems, spotting unusual activity early so small irregularities don’t grow into costly disruptions. This forward-looking approach helps maintain stability across your business.
By reducing downtime and controlling risks, we create an environment where operations run smoothly and efficiency remains the focus. Instead of leaving teams in the dark, we ensure that every system alert is followed with an actionable response plan.
Real support continues long after a ticket is closed. We provide quarterly business technology reviews to ensure your IT strategy remains aligned with your company’s evolving goals. These sessions uncover new ways to improve efficiency, address compliance requirements, and prepare your systems for upcoming changes.
Through regular infrastructure reviews, we identify what’s working, what needs adjustment, and how to adapt strategies to meet shifting business demands. This proactive rhythm keeps your technology relevant and your operations steady.
Every business has different needs, which is why we don’t take a one-size-fits-all approach to IT support. Instead, we’ve developed flexible service options that adapt to the scale and priorities of your organization.
Our Basic, Essentials, and Complete packages deliver the right balance of coverage and customization. Whether you need straightforward end-user assistance or comprehensive system management, each package is structured to meet the unique requirements of small and midsize businesses.
The result is scalable support designed around relevance, not excess. You receive the services that matter most to your operations, creating a strong IT foundation that supports productivity today and growth tomorrow.
67% of customers are willing to pay more for a great experience. Our promise rapid response times during business hours, so clients aren’t left waiting.
From onboarding to ongoing service, every request is handled with urgency and professionalism. Experienced technicians provide clarity, not jargon.
This level of support means businesses, especially law firms handling sensitive matters, can count on issues being addressed before they grow disruptive.
Discover solutions designed to strengthen security, improve efficiency, and drive growth for your business today.
We specialize heavily in the legal industry, with over half of our clients being law firms. This gives us a deep understanding of how compliance, confidentiality, and uptime directly impact client outcomes.
Our knowledge extends to other small and midsize businesses as well, particularly those reliant on operational software. We design strategies that make IT a driver of productivity rather than an obstacle.
By focusing on industries with complex requirements, we can deliver targeted, relevant, and secure IT support.
We follow a 4-phase onboarding approach: information gathering, preparation, go-live, and post-launch check-ins. This structure gives both our team and the client clarity and confidence.
We don’t rush through onboarding. Instead, we document everything, align systems to goals, and establish monitoring before go-live. That way, disruptions are minimized from the start.
Our process doesn’t stop there. We continue quarterly technology reviews to keep IT aligned with business priorities, ensuring the relationship grows stronger over time.
Yes, every client receives consistent security across all service packages. We don’t believe basic plans should sacrifice data protection.
Instead, we build a reliable foundation of monitoring, firewalls, and layered defenses for everyone. From there, businesses can choose advanced features as needed.
This approach gives law firms and other compliance-driven industries confidence that security isn’t optional, it’s built into our DNA.
We offer a 30-day full refund guarantee if a client isn’t satisfied. That’s how confident we are in our process.
This policy eliminates risk and gives new clients the chance to experience our service without hesitation. It also reflects our commitment to trust and transparency.
We want every client to feel valued from the start, and the satisfaction guarantee is one way we back that promise.
We start by learning your goals, challenges, and daily workflows before recommending any solution. That discovery process ensures every service is relevant rather than one-size-fits-all.
Our packages are flexible: Basic, Essentials, or Complete: but each can be customized further to match your priorities. Whether it’s compliance, efficiency, or growth, we shape the plan around your objectives.
By combining structured reviews with ongoing communication, we adjust as your business evolves, keeping IT aligned with long-term success.
Gain tailored solutions with IT support built around your company’s unique size, goals, and industry needs.
Strengthen security through consistent protection measures that safeguard sensitive data and reduce risks.
Rely on local expertise from a team that understands the Washington, DC business landscape and challenges.
Stay prepared for growth with IT support that scales seamlessly as your business expands or adds new locations.
Build long-term trust with a partner offering a 30-day satisfaction guarantee and a proven track record of retention.
Managed IT