Get expert help in under 15 minutes during business hours with SLA-backed response times from a real human, not an answering service.
Switch with zero risk thanks to our satisfaction guarantee covering the first 30 days of service, no strings or surprise fees.
Work with a provider trusted by 44 businesses nationwide and equipped to scale support without sacrificing service quality.
Enjoy stable, long-term IT support from a provider that’s kept 98% of its clients for 4+ years through consistent delivery.
Build with confidence from 14 years of IT experience and leadership that brings both technical and operational strategy.
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
We’re an IT company serving small businesses with expert tech support, fast issue resolution, and long-term client relationships.
Whether it’s a glitch or full outage, our team responds in under 15 minutes during business hours to get your systems back on track quickly.
Our 3 service levels—Basic, Essentials, and Complete—are designed to match your unique business needs, scaling seamlessly as your company grows.
Rest easy knowing your business is protected with consistent security measures across all service packages, keeping your data safe no matter your plan.
Streamline tech operations with end-to-end IT support, proactive monitoring, and flat-rate pricing.
Fix issues fast with responsive support from certified technicians who know your systems inside and out.
Safeguard systems with layered security, SOC services, and real-time threat response tailored to your size.
Migrate with confidence using secure cloud setups, hybrid support, and fully managed transitions.
Align IT to goals with expert-led planning, budget guidance, and growth-focused tech roadmaps.
Build smarter networks with structured cabling, Wi-Fi optimization, and full monitoring.
Protect every device with policy-driven controls, automated patching, and mobile workforce coverage.
Recover without delays using real-time backups, quick restores, and disaster-proof continuity tools.
Simplify IT purchasing with lifecycle tracking, vendor coordination, and built-in asset controls.
Technology shouldn’t slow your team down, it should clear the path for growth. As a trusted IT company, we tailor every solution to match your business goals and workflows.
Whether you’re struggling with system stability, inefficient support, or poor vendor alignment, our job is to eliminate friction and bring clarity.
You’ll have direct access to responsive support, customized service levels, and proactive planning from day one. With 24/7 monitoring and a 5-phase onboarding process, we deliver smooth transitions and uninterrupted operations.
49% of employees say tech issues block productivity weekly. We help you flip that script, so your IT fuels performance instead of slowing it down.
Get personalized support and custom IT plans that drive real efficiency and long-term results.
We don’t use one-size-fits-all models. We take time to understand your business, its size, goals, and the tools you rely on. Then we recommend a service level—Basic, Essentials, or Complete—based on what’s most relevant to your needs. If your needs change, we adjust.
Each solution is flexible and personalized, so you’re not stuck paying for services that don’t make sense for your business. Whether you’re a small team or a growing firm, we align our services with your operations to drive real outcomes.
We respond to most support tickets in 15 minutes or less during business hours. Our goal is to keep you moving, not waiting. While we don’t offer 24/7 helpdesk, we do offer emergency response support with a 1-hour or less callback guarantee for after-hours issues.
You’ll always speak with a knowledgeable technician who knows your environment, not a random agent. That means fewer delays, less back-and-forth, and more time focused on your work.
Every service level includes consistent cybersecurity measures to protect your business, no matter which plan you choose. We monitor your systems 24/7 and regularly review your setup to make sure your protections keep pace with evolving risks.
Over 50% of our clients are law firms, so data privacy and security are part of our day-to-day focus. We also stay aligned with best practices recommended by industry experts, like the National Institute of Standards and Technology, to ensure you’re meeting solid security baselines.
Absolutely. While we specialize in supporting law firms—because they rely on critical, secure, and uninterrupted tech—we work with a wide range of industries that require stable, efficient systems.
Most of our clients have 10 to 100 workstations and rely on us for proactive IT strategy, ongoing support, and trusted advice. We adapt our approach based on your systems, your industry-specific tools, and your goals.
Our 5-phase onboarding process starts before your contract even begins. We begin with pre-onboarding and information gathering to understand how your environment works.
From there, we co-manage the transition and move into go-live and post-go-live phases. Once fully onboarded, we continue regular check-ins and strategy reviews. This keeps your IT aligned with your business growth, and lets us update your services as your needs evolve.
98% of our clients stay long-term because our services are built around their goals and backed by a 100% satisfaction guarantee
15-minute or faster response time keeps your staff productive with real-time support from expert technicians who knows your setup
44 clients rely on us daily for fully managed services delivered through a 5-phase onboarding that simplifies handoff and setup
30-day onboarding timeline gets your systems aligned with best practices fast through configuration audits and issue cleanups
24/7 system monitoring in every plan gives you constant visibility and issue prevention even during weekends or off hours
IT Support in Vienna