A Phone System That Goes
Where the Team Does

VoIP and connectivity solutions designed for professional services firms across the DMV.

Phone Systems Stop Fitting in the Same Four Places

What firms find when their phone system was built for a different way of working.

The phone doesn’t follow the team.

Hybrid work makes the office desk an unreliable place to take a call. When the phone doesn’t follow the person, calls get missed and clients hear voicemail when they shouldn’t.

Comms in five different apps.

Phone in one tool, video in another, team chat in a third, and mobile calling in a fourth. The team is switching apps to do what should be a single workflow.

Move, add, or change fees
that pile up.

Every change to the phone system is another invoice. The predictable monthly cost becomes unpredictable as soon as the team starts growing or moving offices.

Integrations that never quite work.

The phone system was supposed to integrate with the firm’s CRM and calendar. It does some of that some of the time. The team built workarounds rather than waiting for the integration to work properly.

VoIP and Connectivity Built Around How the Team Works

Phone systems should disappear into the work, not get in the way of it.

We build VoIP and connectivity around the way your team operates today, including hybrid working, mobile staff, and the tools they're already in. The result is communications that follow the team rather than tying them to a desk.

One Platform for Calls, Video, and Chat

Voice, video conferencing, team chat, and mobile calling are all running through Microsoft Teams or a unified VoIP platform, so the team isn't switching apps to communicate.

A Phone System That Follows The Team

Mobile-ready VoIP that rings the user wherever they're working, with the same number and call routing whether they're at a desk, at home, or on the road.

Predictable Monthly Costs

A flat monthly cost that includes moves, adds, changes, and support, with no per-extension fees and no surprise charges when the team grows.

Integrations That Stick

Phone system connected to your firm's CRM, calendar, and case or practice management software, with the integrations configured by the same team that runs your network.

Network Built To Carry The Calls

VoIP only works if the network does. We design and manage the connectivity that supports it, including bandwidth, prioritization, and the redundancy that keeps calls running when an internet connection drops.

A Risk-Free First Month

30 days of deployment with 100% of your fees refunded if the system isn't delivering what we promised.

“From the very start of our partnership, they have consistently delivered outstanding, professional, and timely data security and tech support services.

Their proactive approach to helping us set up and maintain our data security measures has been a game-changer for our firm.”

Lauren McCary

What VoIP and Connectivity Looks Like at BASE

Four steps from scoping the system to keeping it running.

System Design & Scoping

Before any hardware gets bought or any contract gets signed, we map how your team communicates day to day. The output is a system designed around your firm’s hybrid working pattern and the integrations that matter to your workflow.

VoIP Deployment

We deploy the VoIP platform of your choice, whether that’s Microsoft Teams Phone, a hosted PBX, or something else, and configure it to integrate with the systems your team is already using. The team is up and running before they have to learn anything new.

Connectivity & Network Setup

The network that carries the calls gets designed and provisioned alongside the VoIP system, including the bandwidth, prioritization, and failover that keep voice quality consistent. We handle ISPs, carriers, and the cabling work that connects the two together.

Ongoing Support & Adjustments

We handle moves, adds, and changes as the team grows, plus the integration tuning that keeps calls connected to the rest of your firm’s tools. Quarterly reviews catch what’s working and what to swap.

Frequently Asked Questions

Common questions when firms scope a VoIP and connectivity rollout with us.

Will our existing phone numbers transfer?

Yes. Number porting is a standard part of any VoIP migration. We handle the paperwork with your existing carrier and schedule the cutover so there’s no downtime in the transition.

What happens to call quality if the internet drops?

VoIP requires reliable connectivity, which is why we design the network alongside the phone system. That includes failover routes that switch automatically when a primary connection fails, plus the option of routing calls to mobile devices if everything else is unavailable.

Do we need to replace all our hardware?

Not always. Some firms keep their existing handsets, others move entirely to softphones on laptops and mobile devices, and most end up somewhere in between. We scope the right answer against how your team works rather than pushing a hardware-first approach.

What's the difference between VoIP
and unified communications?

VoIP is the technology that carries voice calls over the internet. Unified communications brings voice together with video conferencing, team chat, and mobile calling on a single platform. Most firms today want unified communications, with VoIP as one part of it.