At BASE Solutions, we employ a wide array of IT specialists who can tackle almost any possible technology problem.
Why choose BASE Solutions for IT support?
Get back to work quickly thanks to an IT support team who will respond in 15 minutes or less
Ensure you get the IT help you need anytime you need it because our support desk is available 24/7
Receive dedicated and focused IT support—we train everyone on our team to take a client-centric approach
Stay in control of your IT budget by employing an IT support desk that charges a predictable flat-rate fee
Try our IT support services risk-free thanks to our 30-day satisfaction guarantee for new clients
All Businesses Need IT Support and Management with a Competent and Trustworthy Provider
We started our relationship with BASE Solutions in a bit of a crisis when our existing IT services provider shut down at the same time we were launching several new organizations. The biggest short-term benefit has to be how smoothly and competently Atul and his team handled the transition. Overall, having our IT systems managed by a competent team creates efficiencies within our organization.
The clear communication about complex IT issues and the Tier 1 phone support that BASE Solutions provides on a daily basis is what sets this IT provider apart from others.
IT support and management are critical business needs for all businesses in all industries. Customers, clients and partners expect 100% uptime, and when your IT systems cannot deliver, it reflects badly on your business and on you personally. The best choice you can make is to hire BASE Solutions; you can trust them to deliver high-quality guidance and first-rate support
Confidently Take IT Support Off Your Plate
Small businesses who don’t yet have an IT support team often leave that duty to an employee who also performs other tasks. Even if that employee is great at their job, this situation can run resources thin, putting productivity and focus at risk.
BASE Solutions can alleviate that burden. Our experienced team focuses on delivering exceptional customer service, ensuring all support requests are handled proficiently.
Offload IT support confidently, knowing that caring experts took the reigns.
Find Straightforward Solutions to Complex Challenges
Facing complex IT challenges can leave you feeling stuck. These problems often require more than basic troubleshooting, making it hard to find clear and effective solutions.
At BASE Solutions, we understand this frustration. Our IT support technicians bring extensive experience to the table, ensuring you have access to the expertise needed for even the most technical issues.
We also prioritize straightforward communication to ensure you can effectively implement all the solutions we recommend.
Enjoy The Same Great Support For Your Cloud Assets
Dealing with cloud-based IT problems can be difficult. Yet, if these issues aren’t solved promptly, you risk downtime, productivity loss, and inefficient operations.
The BASE Solutions IT support team excels at managing cloud-based challenges. We can diagnose, resolve, and prevent future cloud issues with deep knowledge and a proactive approach.
This way, your cloud infrastructure remains robust, secure, and accessible to everyone who needs it.
Minimize Productivity & Profit Losses if Disaster Strikes
83% of organizations cannot withstand more than 12 hours of downtime without it significantly impacting their business. With such a small time frame, the pressure to recover quickly is immense.
BASE Solutions supports your rapid recovery in the face of IT disasters. Our strategies minimize data loss, protect profits, and maintain productivity.
Working with us lessens the damage that downtime can cause. Our support expedites recovery time and mitigates many associated challenges.
Facing repeated IT issues slows you down and adds to your day-to-day stress.
The Small Business Association of Michigan reports that employees lose 28 minutes of work time every time they face an IT issue–showing that this problem causes more than just frustration.
That’s why BASE Solutions offers a support solution that does more than simply fix an issue once. We dig into the root cause to make sure it doesn’t repeat.
We know you’ll love our friendly team, but we want you to see them as a bonus resource, not a necessity.
Too many support providers offer generic solutions that don’t quite fit your needs. Just because a solution looks good on paper, that doesn’t mean it will work in practice.
This mismatch can not only fail to solve your problem but might also introduce new issues.
BASE Solutions stands out by taking the time to truly understand your business. This allows us to provide IT solutions that are both effective and perfectly tailored to your specific operational needs.
Our approach ensures that our solutions work well, work quickly, and won’t cause further problems.
Many businesses struggle with technology that doesn’t meet their needs, leading to frustration and stagnation. When your IT support doesn’t align with your goals, it can significantly slow your progress.
BASE Solutions goes beyond just answering technology questions. We dive deep into how each solution can tackle a real business challenge you’re facing.
Our focus is on propelling your business forward with technology that truly benefits your daily operations.
With our help, you’ll spend less time worrying about IT and more time achieving your business goals. Let us handle the technology, so you can focus on growth and success.
That’s why our support team is focused on reducing the amount of time you spend solving technical difficulties.
Outsourcing IT support proves cost-effective over time. Companies that opt for proactive outsourced IT support benefit from extensive expertise and state-of-the-art technology without the hefty investments required for in-house development.
This strategy not only reduces expenses related to staffing and training but also decreases downtime and enhances efficiency.
Although there is an initial expense, the long-term savings and advantages of accessing specialized skills and technology generally surpass these initial costs.
BASE Solutions is equipped to troubleshoot Apple devices, among others. We offer support for various devices, including those running on iOS, PC, and Android operating systems.
This broad range of support ensures that we can cater to businesses with a mix of operating systems among their end users.
We prioritize seamless integration and consistent support across all platforms to address the diverse technological needs of your business.
BASE Solutions can address your VoIP phone issues, including troubleshooting current problems or helping you select and install a new system.
If desired, our team makes installing a new VoIP system straightforward and cost-effective. We also offer comprehensive training and support to ensure a smooth transition to your new system.
IT support from BASE Solutions is tailored exclusively for businesses. As a B2B company, we specialize in supporting business networks and the BYOD (bring-your-own-device) devices that connect to them.
To take advantage of our support services, you or your employer must be a registered client. This business-focused approach allows us to deliver specialized IT solutions that cater specifically to the needs of businesses.
If you need immediate assistance from BASE Solutions, existing clients can call our support line at (571) 210‐4270 for prompt support.
This line is dedicated exclusively to our current clients, ensuring quick and efficient help when needed.
If you’re not currently a client interested in our services, we welcome you to contact us to start the onboarding process.
Managed IT Services