At BASE Solutions, we employ a wide array of IT specialists who can tackle almost any possible technology problem.
Why choose BASE Solutions for IT support?
Get back to work quickly with an IT support team — response time 15 minutes or less
Ensure you get the IT help you need anytime you need it because our support desk is available 24/7
Receive dedicated and focused IT support—we train everyone on our team to take a client-centric approach
Stay in control of your IT budgetwith an IT support desk charging a predictable flat‑rate fee.
Try our IT support services risk‑free with a 30‑day satisfaction guarantee
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
Confidently Hand Off Your IT support Challenges to the Experts
Small businesses who don’t yet have an IT support team often leave that duty to an employee who also performs other tasks. Even if that employee is great at their job, this situation can run resources thin, putting productivity and focus at risk.
BASE Solutions can alleviate that burden. Our experienced team focuses on delivering exceptional customer service, ensuring all support requests are handled proficiently.
Offload your IT support responsibilities confidently, knowing that caring experts took the reigns.
Find Straightforward Solutions to Complex Challenges
Facing complex IT challenges can leave you feeling stuck. These problems often require more than basic troubleshooting, making it hard to find clear and effective solutions.
At BASE Solutions, we understand this frustration. Our IT support technicians bring extensive experience to the table, ensuring you have access to the expertise needed for even the most technical issues.
We also prioritize straightforward communication to ensure you can effectively implement all the solutions we recommend.
Enjoy The Same Great Support For Your Cloud Assets
Dealing with cloud-based IT problems can be difficult. Yet, if these issues aren’t solved promptly, you risk downtime, productivity loss, and inefficient operations.
The BASE Solutions IT support team excels at managing cloud-based challenges. We can diagnose, resolve, and prevent future cloud issues with deep knowledge and a proactive approach.
This way, your cloud infrastructure remains robust, secure, and accessible to everyone who needs it.
Minimize Productivity & Profit Losses if Disaster Strikes
83% of organizations cannot withstand more than 12 hours of downtime without it significantly impacting their business. With such a small time frame, the pressure to recover quickly is immense.
BASE Solutions supports your rapid recovery in the face of IT disasters. Our strategies minimize data loss, protect profits, and maintain productivity.
Working with us lessens the damage that downtime can cause. Our support expedites recovery time and mitigates many associated challenges.
Facing repeated IT issues slows you down and adds to your day-to-day stress.
The Small Business Association of Michigan reports that employees lose 28 minutes of work time every time they face an IT issue–showing that this problem causes more than just frustration.
That’s why BASE Solutions offers a support solution that does more than simply fix an issue once. We dig into the root cause to make sure it doesn’t repeat.
We know you’ll love our friendly team, but we want you to see them as a bonus resource, not a necessity.
Too many support providers offer generic solutions that don’t quite fit your needs. Just because a solution looks good on paper, that doesn’t mean it will work in practice.
This mismatch can not only fail to solve your problem but might also introduce new issues.
BASE Solutions stands out by taking the time to truly understand your business. This allows us to provide IT solutions that are both effective and perfectly tailored to your specific operational needs.
Our approach ensures that our solutions work well, work quickly, and won’t cause further problems.
Many businesses struggle with technology that doesn’t meet their needs, leading to frustration and stagnation. When your IT support doesn’t align with your goals, it can significantly slow your progress.
BASE Solutions goes beyond just answering technology questions. We dive deep into how each solution can tackle a real business challenge you’re facing.
Our focus is on propelling your business forward with technology that truly benefits your daily operations.
With our help, you’ll spend less time worrying about IT and more time achieving your business goals. Let us handle the technology, so you can focus on growth and success.
That’s why our support team is focused on reducing the amount of time you spend solving technical difficulties.
Outsourcing IT support proves cost-effective over time. Companies that choose proactive outsourced IT support gain access to deep expertise benefit from extensive expertise and state-of-the-art technology without the hefty investments required for in-house development.
This strategy not only reduces expenses related to staffing and training but also decreases downtime and enhances efficiency.
Although there is an initial expense, the long-term savings and advantages of accessing specialized skills and technology generally surpass these initial costs.
BASE Solutions is equipped to troubleshoot Apple devices, among others. We offer support for various devices, including those running on iOS, PC, and Android operating systems.
This broad range of support ensures that we can cater to businesses with a mix of operating systems among their end users.
We prioritize seamless integration and consistent support across all platforms to address the diverse technological needs of your business.
BASE Solutions can address your VoIP phone issues, including troubleshooting current problems or helping you select and install a new system.
If desired, our team makes installing a new VoIP system straightforward and cost-effective. We also offer comprehensive training and support to ensure a smooth transition to your new system.
IT support from BASE Solutions is tailored exclusively for businesses. As a B2B company, we specialize in supporting business networks and the BYOD (bring-your-own-device) devices that connect to them.
To take advantage of our support services, you or your employer must be a registered client. This business-focused approach allows us to deliver specialized IT solutions that cater specifically to the needs of businesses.
If you need immediate assistance from BASE Solutions, existing clients can call our support line at (571) 210‐4270 for prompt support.
This line is dedicated exclusively to our current clients, ensuring quick and efficient help when needed.
If you’re not currently a client interested in our services, we welcome you to contact us to start the onboarding process.
IT Support in Vienna, VA