Ensure fast resolution with an average response time of under 15 minutes during business hours, minimizing downtime.
Get round-the-clock assistance with our 24/7 helpdesk services, ensuring your business stays operational even outside of regular business hours.
Rely on our 100% new client satisfaction guarantee to deliver helpdesk services that meet your needs and exceed your expectations.
Leverage personalized helpdesk service for businesses with 10 to 50 workstations, ensuring a tailored and responsive support experience.
Enjoy peace of mind with our proactive helpdesk services, supported by certified experts and a 98% client retention rate.
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
With response times of under 15 minutes, our team ensures that your IT issues are resolved quickly, minimizing disruptions to your operations.
Our team of highly trained professionals provides expert support, handling all IT issues from minor glitches to complex technical problems efficiently.
No matter the time, our helpdesk is available 24/7, offering reliable assistance and ensuring your systems run smoothly at all hours.
Get quick answers from real technicians, not scripts or call centers. Our helpdesk team responds fast via phone, chat, or email, with most calls answered in under a minute.
We don’t pass tickets around or keep you waiting. Our technicians know your systems, users, and business setup, so they can resolve problems quickly, correctly, and respectfully, without wasting your team’s time or patience. You’ll always reach someone who can help.
Most IT issues don’t require a site visit. Our remote support team connects to your systems securely and fixes problems in real time. From frozen apps to printer issues and email glitches, we resolve most problems in just a few minutes.
This reduces downtime, boosts productivity, and keeps your business on track. We always prioritize first-time resolution so your staff can return to work without repeat calls or re-escalations.
Your staff needs fast, secure access to their tools. We manage user accounts so you don’t have to. We handle everything from new hire setups to password resets and permission updates.
Every change is logged for security, and our team follows strict protocols to protect access to sensitive systems and data. Whether you’re onboarding a new employee or adjusting access after a role change, we handle the details and keep everything running smoothly.
Employees rely on their devices to stay productive. We provide full support for desktops, laptops, and mobile devices, on and offsite. We handle performance issues, software installations, update errors, connectivity problems, and more.
Our technicians work directly with end users to fix issues without long waits or complicated workarounds. If your device connects to your business, we’ll support it and keep it working like it should.
Every help request is logged, tracked, and resolved through a secure, transparent system. We send updates at each step so you’re never left guessing. You’ll know when a ticket was submitted, what’s been done, and when it’s resolved.
We also provide monthly reports that highlight recurring issues and resolution times so you can make informed decisions about improvements and spot potential system gaps before they affect your operations.
Downtime and delays kill productivity. That’s why our helpdesk support delivers human-first service with guaranteed response times of 15 minutes or less during business hours.
After-hours support is available within the hour. We support more than 1,000 end users with a lean, high-performing team that includes Tier 1 and Tier 3 specialists.
Most of our clients have been with us for 4+ years, because we deliver support that’s fast, accurate, and friendly.
Research shows that first-contact resolution reduces support costs by 20%—we’re structured to hit those targets and keep your business running smoothly.
Contact us today for expert IT support and get back on track in no time.
Our IT helpdesk is designed to support your business by offering fast, efficient resolution for IT-related issues. Whether you’re dealing with hardware problems, software troubleshooting, or network connectivity issues, our experienced technicians are here to help.
We provide both remote and on-site support to ensure that your business operations stay up and running without unnecessary interruptions. Our helpdesk is available during regular business hours (8 AM to 6 PM), ensuring timely assistance when you need it.
We understand the importance of quick response times when it comes to IT support. At BASE, we guarantee that your requests will be handled promptly.
During business hours, we typically respond to issues within 15 minutes, ensuring that you receive the help you need without delay. For after-hours support, we respond to critical issues within an hour or less. This commitment to rapid response helps minimize downtime and keeps your business running smoothly.
Our IT helpdesk not only resolves current issues but also works proactively to prevent future problems. We use monitoring tools to identify potential risks before they become disruptive.
Our team provides ongoing maintenance and updates to ensure that your systems are always running efficiently. By addressing common issues early and providing expert guidance, we help you avoid costly downtime and ensure that your IT environment remains stable and secure.
While our IT helpdesk operates during business hours (8 AM to 6 PM), we understand that emergencies can happen outside of those hours. For urgent issues that occur after hours, we offer support within an hour.
Our team is always ready to address critical problems, ensuring that your business is back up and running as quickly as possible. For non-urgent matters, we’ll be ready to assist you the next business day.
Getting started with BASE Solutions’ IT helpdesk is easy. Once you’re onboarded, we provide you with a dedicated point of contact and a streamlined process for submitting support tickets.
You can contact our helpdesk via phone, email, or our online portal for quick resolution. Whether you’re experiencing a minor issue or need urgent assistance, our helpdesk is here to ensure that your business operates smoothly and efficiently.
Enjoy fast and efficient support with a team that responds in less than 15 minutes, ensuring your issues are resolved quickly.
Experience peace of mind knowing our helpdesk is staffed with highly experienced technicians focused on your business’s success.
Keep your IT systems running smoothly with dedicated helpdesk support available from 8 AM to 6 PM, tailored to your needs.
Get personalized assistance from professionals who understand your business and provide targeted IT solutions for every challenge.
Benefit from a helpdesk that understands the urgency of your issues and provides quick resolutions to keep your operations running seamlessly.
IT Services