Getting Real Value from AI: What Mature AI Use Looks Like
A managing partner at a mid-sized law firm buys 30 Microsoft 365 Copilot licenses in January. By December, nine people use it daily, a handful use it weekly, and the rest forgot it existed by March. The firm pays for all 30 licenses anyway. This is the most common AI story in professional services right […]
Securing AI: Risk, Compliance, and Data Protection
Most firms we work with have a defensible cybersecurity posture, including patching cycles, endpoint protection, email filtering, MFA, an annual pen test, and the basics properly maintained. However, none of it stops an employee from pasting a client file into a chatbot. For fifteen years, cyber programs at small and mid-sized firms have been built […]
How to Build an AI Acceptable Use Policy for Your Business
80% of employees at small and mid-sized companies who use AI at work are doing it with their own personal tools, outside any company sanction. The figure comes from Microsoft’s 2024 Work Trend Index, a survey of 31,000 knowledge workers across 31 countries. The same study found that 52% of AI users globally are […]
The State of AI in Your Business Today
“We’re not really using it yet.” That’s what most professional services leaders respond with when we ask them about AI. But a lot of them don’t notice their associate using ChatGPT to summarize a deposition transcript, their bookkeeper running financial models through Copilot, or their marketing coordinator drafting client newsletters in Gemini. By that point, […]