Avoid being left on hold for hours. Work with support professionals who can resolve issues rapidly.
Why choose BASE Solutions for IT support?
Receive technical assistance from experts who put your needs above pitching products.
Minimize workflow disruptions thanks to our 24/7 IT system monitoring and real-time issue response.
Get after-hours IT support if you need it since our service desk is open right until 6 pm.
Enjoy consistent cybersecurity protection no matter which IT support service package you choose.
Try support services risk-free with our 100% satisfaction guarantee for your first 30 days as a new client.
Proactively Addresses Concerns with Personalized Service
BASE Solutions provides us the peace of mind in knowing that when we have IT issues, Atul and his team are accessible and responsive, always addressing our needs and concerns with quiet urgency and supreme competence.
Not only is BASE Solutions our first and only IT partner, its responsiveness, proactivity and knowledge of our people and our business makes it an invaluable member of our team.
If you are looking for personalized service, a responsive and expert staff, and practical solutions to your IT needs, BASE Solutions is your best choice.
Forward Thinking. Never Blindsided. Trust-Worthy.
In working with BASE Solutions for close to a decade, I can honestly say because of the proactive solutions that Atul and his team provide my business coupled with the consistent daily service we receive, we have NEVER experienced a serious disruption (nor felt blindsided) when systems have gone down.
You need to put your entire company’s ability to operate in the hands of a company that you can trust. BASE Solutions is forward thinking and accountable, two essential attributes that lacked with other IT firms I have worked with in the past.
While on the surface IT support may seem like a service that is not integral to your day to day operation, but in reality is it’s the glue that holds your company’s operation together. I have the luxury of sleeping sound each night knowing that should something go wrong, there’s a good chance BASE Solutions is already working on it or at a minimum, they are only a call away.
We Trust Solutions Being Recommended are ONLY Ones We Need, Outstanding Customer Service
BASE Solutions undeniably provides outstanding customer service. When advising options to better our IT systems, we trust solutions being recommended are ONLY ones we need.
Our DC office opened in 2016, and Atul and his team managed the entire IT setup making the process seamless for our team to hit the ground running from day 1. Atul and his team make us feel like no issue is too small, and that all our IT issues are a priority.
If you are looking for an IT partner who is not only going to provide you great customer service, but also treats you like a top client regardless of the size of your company, then BASE Solutions is the right partner for you!
My Business Keeps Running – No Matter What!
JPS Law benefits in many ways by having BASE Solutions as our IT partner. The biggest value to my firm is the continuity of business regardless of any IT issues in the background. BASE Solutions ensures our business is running behind the scenes so that we can focus on supporting our clients’ needs.
The BASE Solutions team is not only incredibly responsive, but they also have the unique ability in their industry to communicate in plain language that can be understood. That is a rare commodity given the other IT firms I have worked with previously.
If you are in the market for an IT service provider that will hit the ground running to ensure your IT needs are beyond satisfied, BASE Solutions will not disappoint!
An IT Firm that Cares
BASE Solutions cares about their clients and wants to ensure all customers are satisfied with their services. Being able to depend and rely on Atul and his team has been extremely vital to securing our IT infrastructure.
Having worked with other IT firms in the past, I value the responsiveness to IT issues and concerns BASE Solutions provides me and my firm. I also appreciate that a team member takes the time to verify that issues have been resolved and I’m satisfied before closing out a ticket.
BASE Solutions’ responsiveness and professionalism is superior, so don’t hesitate to partner with them today to help you with any and all of your IT needs!
Operate at Peak Efficiency with No Down Time, Supporting our Firm for Over 11 Years, Cost-Effective Solutions
BASE Solutions works quietly behind the scenes to maintain our systems so that we can operate at peak efficiency with no down time. They have been supporting our firm for the entirety of our existence – 11 ½ years – and we cannot imagine what our business would be like without them as our partner.
The BASE Solutions team is reliable, always there when we need them, and cost-effective in their approach to addressing our needs. These attributes are essential to the ultimate success of any client, big or small.
IT service providers have a thankless job. They only hear about the problems and the kudos for a job well done are few and far between. Moreover, when they are truly great at what they do, they are taken for granted by their clients. Cameron McEvoy has the good fortune of being one such client since partnering with BASE Solutions. Don’t hesitate to make them a part of your team as well. You will be glad you did and will regret you didn’t hire them sooner!
Reliable IT Support Services for Seamless Business Operations
Dealing with IT issues is frustrating enough. The last thing you need is unresponsive IT support technicians who offer unclear answers and little real help.
At BASE Solutions, we prioritize customer service in our IT support.
Our friendly team provides straightforward solutions to any question, whether simple or complex. You can always count on us for clear, helpful guidance.
We welcome all inquiries and aim to make your experience as smooth as possible.
Trust our approachable experts to handle your IT needs efficiently and with a personal touch.
While many IT support companies focus on software glitches, 67% of failures stem from hardware issues.
This leaves many business owners having to juggling separate providers for software support and hardware repairs. The costs of managing both can add up.
BASE Solutions provides cost-effectiveness by combining both services into our IT support contract. You can count on the same trusted team to fix your PC and solve software bugs.
If an IT issue seems complex, it can be hard to know what to do next. Basic troubleshooting may not cut it, but you still need a solution in a limited time.
BASE Solutions employs support technicians with superior problem-solving skills.
They’ll use their knowledge of your business and best practices to provide straightforward answers and actionable solutions.
This way, any complex computer issues will feel a little less daunting. We’ll also take additional steps to prevent recurring problems.
Often, IT deployments have specific deadlines. Ensuring you meet these deadlines can be difficult if unexpected issues arise during the process.
BASE Solutions can provide technical support and project management assistance during your deployments.
If any technical difficulties arise, our team can quickly resolve them so you can stay on track.
We can also work together to proactively plan mitigation strategies before deployment begins.
While cloud servers are comparatively easier to manage than on-premise solutions, cloud misconfigurations are still a major risk. Such issues can lead to both security and usability problems.
BASE Solutions provides cloud experts who can help you optimize your cloud resources from the start.
If you’re already there, we can also monitor your cloud environment and help you resolve problems if they appear.
You can also ask us about how you can enhance your cloud usage to support your long-term goals.
Frequent IT problems can disrupt your business operations and cause frustration. When systems don’t function properly, productivity drops, and employees struggle to complete their tasks efficiently.
BASE Solutions ensures your computer systems function as expected.
Our proactive support and management lead to improved uptime and overall performance. You benefit from a seamless IT environment that supports your business goals.
You can tell us what your computer users expect, and we’ll do everything in our power to consistently meet and exceed those expectations.
The average computer user calls IT support 1.2 times per month.
In a company of 100 employees, this results in 120 calls per month, adding up to 1,440 calls annually. Such volume can overwhelm your IT team and hinder your efficiency.
BASE Solutions offers a support solution that goes beyond quick fixes. We identify and address root causes to prevent recurring issues.
Our goal is to reduce your reliance on IT support, allowing your team to work more efficiently.
While our friendly team is always available, we want you to see them as a bonus resource, not a necessity.
If your IT makes your day-to-day work harder, not easier, contact us to see how we can fix that.
BASE Solutions provides mobile device management services for businesses, supporting a wide range of devices operating on iOS and Android systems.
This service is helpful because it ensures all mobile devices are secure and compliant with company policies, reduces the risk of unauthorized access, and allows for efficient device management and support.
BASE Solutions can definitely help you with an issue on your Mac. Our expertise in both Apple and Windows systems ensures efficient support and seamless integration for mixed-device networks.
We provide comprehensive solutions, enhancing your team’s productivity by addressing the diverse needs of your IT infrastructure, and ensuring smooth operations across all devices.
IT support covers a broad range of services, including network management, cybersecurity, and system maintenance.
An IT helpdesk is a subset of IT support It focuses on assisting users with troubleshooting and resolving simple issues such as password resets.
The helpdesk addresses immediate technical problems, while IT support covers more complicated issues.
We can troubleshoot your personal device if it is a BYOD device and connected to a current client’s network. Either you or your employer must be an existing client for us to provide this support.
We primarily serve business clients and offer personal device support only under these specific conditions.
Existing clients needing immediate assistance can call our support line at (571) 210‐4270 for prompt support.
This line is dedicated exclusively to current clients, ensuring quick and efficient help.
If you’re not a client but are interested in our services, contact us to start the onboarding process.
